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How Can We Help Today?

Owned and operated by Summit Goods USA, our team is ready to help with orders, product questions, or design advice for your outdoor space.

We typically respond within 24 hours
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Email
support@summitgoodsusa.com
Within 24 hours
Phone
463-666-2276
Mon-Fri, 9 AM - 5 PM EST
Live Chat
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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).

How can I track my order?

Once your pergola, patio set, or other items ship, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.

What is your return policy?

We offer 30-day returns on eligible items. If something is not right with your outdoor furniture or fire table, contact us and we will walk you through the return process. Please refer to our Return Policy page for full details.

Can I exchange an item for a different style or finish?

Yes, exchanges are available within our 30-Day Returns window. Reach out with your order number and the item you would like instead, and we will coordinate the swap for you.

How do I choose the right pergola size for my patio?

Start by measuring the area you want to cover, leaving a few extra inches on each side for clearance. Our product pages include detailed dimensions, and our team is happy to help you compare options for your specific space.

Are your outdoor kitchens and fire tables weather-resistant?

Our outdoor kitchens and fire tables are designed with durable, weather-resistant materials built for year-round outdoor use. Check each product page for specific material details and care recommendations.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Select a topic...
Order Status or Tracking
Pergola or Patio Furniture Question
Outdoor Kitchen or Fire Table Inquiry
Returns or Exchanges
General Question
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Fast Response

We aim to answer every email and message within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.

30-Day Returns

Not the right fit for your deck or patio? Our 30-Day Returns window gives you time to decide.